FACTORY COLCHÓN, OUR COMPANY
For more than 20 years we have been designing and manufacturing our products through our inter-suppliers. We are The White Brand of Mattresses and we provide rest solutions, adapting to all budgets.
We believe that rest for children and adults should not be a luxury. For this reason, we focus our efforts, with the greatest enthusiasm, on obtaining the best materials and developing the technology that facilitates quality rest in all homes.
From the beginning, we detected that prices in the sector were too high, coming from companies with excessive intermediaries, bureaucracy, sales people, departments that did not add value or inefficient logistics and transportation.
Factory Colchón was born from the realization that the market lacked a real quality-price alternative. As The White Brand of Mattresses we have been able to revolutionize the sector, making available to consumers a wide range of mattresses, box springs, pillows and other products that allow access to a quality rest.
Customer satisfaction and our growth are our best guarantee. Our product has been very well received since we opened our first stores. Today Factory Colchón is part of the identity seal of Valencia, Madrid and the other 10 provinces where we are established.
Our Mission
In the search for growth that would allow us to continue offering the best Quality-Price in the market, to be national leaders in turnover and number of stores, to achieve better prices in the raw materials market and to increase financing options, since 2022 we are in full expansion plan. We are currently present in 11 provinces nationwide, with more than 80 physical stores and more than three million satisfied customers.
We do not work with franchises. Our stores are sister establishments. All our consultants are colleagues, use the same procedures, models, guarantees and, above all, transmit the same values of closeness and customer support.
In 2024 we will continue to open stores to reach every corner of Spain, thus also achieving one of our major sustainability goals: to be a proximity retailer. We help every citizen to have all the basic services they need in their daily lives within a quarter of an hour of their homes. Among them, of course, is its Factory Colchón sleep store.
Proximity commerce builds close relationships between merchants and neighbors, increases security, coexistence, social cohesion and the sense of belonging to the neighborhood. It also adds health benefits by making it possible to walk or cycle to the facility.
We are clear about our main premise: «the customer is not a number, he is our neighbor». This mentality is what drives us to revitalize each neighborhood and generate a long-term relationship with its inhabitants.
Great human values such as honesty, empathy, closeness and transparency are transmitted by our consultants in their daily relationship with all customers. Based on them, we want to continue growing and increase the number of stores. We aspire to make Factory Colchón the benchmark for rest for residents of cities throughout Spain.
We are Manufacturers
In Factory Colchón we are The White Brand of Mattresses because we are committed with determination to offer the same quality as the rest of the big brands, but always adjusting prices to the maximum to reach all homes.
We design and manufacture our products with leading suppliers in the sector.
Since our beginnings, we have traveled to the most important national and international material fairs, those where the most recognized companies in the rest industry buy. In them we get the same high quality materials, being able to provide our customers with warranties of up to 10 years on our models.
Our team carries out a demanding selection of raw materials, fabrics, cores, belts, certificates, labeling … Once the technical design has been developed, all materials are sent directly to our suppliers, who dedicate a very important part of their annual production to the manufacture of our models.
The big difference with what had been established in the market is that we were, and still are, able to address all parts of the production and manufacture of the model: search and purchase of top quality materials, internal and external design of the mattress, manufacturing with our top international inter-suppliers, logistics and own transport throughout Spain, internal departments tremendously optimized … All this allows us to always get LOW PRICES.
Having an optimized structure from start to finish allows us to sell mattresses with exactly the same qualities as the most recognized brands in the market. With a very important difference: at infinitely lower prices.
ENVIRONMENTAL AND SOCIAL RESPONSIBILITY
Factory Colchón’s values include concern for and commitment to the environment. Most of our mattresses are made mainly with natural elements such as cotton, linen, bamboo or soy, among others. But that’s not all: our manufacturing processes are designed with the utmost care to comply with waste treatment standards.
We optimize our own logistics routes from the factory and final delivery to the customer, aiming to reduce CO2 emissions to the atmosphere as much as possible.
At the same time, we are committed to help and contribute our grain of sand in those social causes of greater relevance today. Since our beginnings, as Pymes Amigas, we have collaborated with organizations such as UNICEF, one of whose main objectives is to ensure the dignified rest of every child. Together we strive to achieve it.
Our Objective, Mission and Vision
OUR MAIN OBJECTIVE
For Factory Colchón to be The White Brand of Mattresses is an honor, since it allows us to make available to all the public access to a top quality rest. It is also a great and exciting commitment, which commits us to continue studying, designing and working every day on the materials that will make the mattresses of the future.
Our focus is to offer the best possible experience to our customers through our service and wide range of products. We seek to cover all kinds of needs and pockets without renouncing at any time to the best quality.
Consolidating the trust received by more than 3 million satisfied customers, to whom thousands of new ones are added every day in our more than 80 stores and in our online channel, is our main reason for being.
The aforementioned honesty, transparency, closeness and empathy are the communication channel that allows us to maintain an active listening with each client to help them improve their rest.
OUR VISION
At Factory Colchón we are clear that the way forward is to become a national and international benchmark in the sale of mattresses and rest systems. To this end, we strive to reinforce our positioning as The White Mattress Brand par excellence, offering the latest in technology and innovation that new materials bring to the market. But, above all, we strive to stand out for our tireless struggle to make them accessible to everyone.
Our human team
If there is one thing we know for sure, it is the importance of our staff, professionals who solve thousands of needs on a daily basis, always prioritizing the wishes of our customers. This philosophy and these values have marked our DNA, basing it on 5 basic pillars:
Empathy
The satisfaction of our customers is our motivation and therefore we strive to understand their needs first hand.
Honesty
Provide the necessary information to our customers so that they know what they are buying and offer the best possible solutions.
Experience
In-depth knowledge of the products we offer and their application in the world of rest, which allows us to apply the optimal solution to each of our customers’ needs.
Quality
The success of a project depends directly on the quality of its products, which is why we only offer products tested and guaranteed by the European Union.
Proximity
Since our inception, we have sought proximity to our customers by first offering nearby spaces where they can try our products and then, thanks to technology, tools that allow us to reach their homes with the same guarantees as from our stores.
