CONTACT WITH US
Our sleep experts are available to advise you in our stores, by phone, chat, WhatsApp or email.
They will offer you the best promotions!
CUSTOMER SERVICE
To solve any incident
from 10:00 to 14:00 and from 17:00 to 21:00
SALES
To help you with a sale over the phone call us at this number
BASIC INFORMATION ON DATA PROTECTION – Responsible: LARIS DESCANSO, S.L.; Purpose: To attend your request and send you commercial communications; Rights: You have the right to access, rectify and delete the data, as well as other rights, indicated in the additional information, which can be exercised by contacting [email protected].
CUSTOMER SERVICE
If you do not wish to fill out our form or contact us by phone or e-mail, we offer you the alternative of visiting the store where you bought your products, where our staff will know in detail your case/order.
You can find the address and phone number of your nearest store here
Our stores are open from 10 am to 2 pm and from 5 pm to 9 pm.
FREQUENT QUESTIONS
Customer service and questions about orders or products already purchased
At Factory Colchón we manage the after-sales service from the store where you have placed your order. You can:
- Find your store details
here
or on your invoice. - Complete the questionnaire in our contact section.
- Go to the store.
What are Factory Colchón's store hours?
Our stores are open from Monday to Saturday from 10am to 2pm and from 5pm to 9pm.
Can you send to...?
We deliver without delays throughout Spain.
When can I sleep on my mattress if it arrives rolled up?
We recommend opening the mattress 24h before sleeping a whole night, although it can be used from 7h after opening.